Students’ Satisfaction with Academic Service in College of Industrial TechnologyKing Mongkut’s Institute of Technology North Bangkok

Abstract

The research objectives aim to investigate satisfaction of students with services of Academic Service Centre, College of Industrial Technology, King Mongkut's Institute of Technology North Bangkok (KMUTNB) as well as to compare their attitudes towards three dimensions, i.e. staff, service quality, and centre facilities. A questionnaire comprising 5-scale likert and open-ended survey was distributed to 381 students enrolling in the 2008 second semester. The respondents included students in high vocational level, 2-3 year, and 4-year undergraduates. Collected data were analyzed for frequency, percentage, mean, and standard deviation. One-way ANOVA and Scheffe post hoc were applied for multiple comparison statistical procedure. As results, an overall satisfaction towards the services was found at a moderate level, similar to respondents' attitudes towards personnel, service and facilities features. Satisfaction assessment on personnel and service quality revealed no difference among student groups. On the other hand, different attitude towards centre facilities was found. In this dimension, the 2-3 year undergraduates disclosed their higher contentment than the 4-year students.