The Model of Competency Development of Spa Operators

Abstract

The objectives of the study were 1) to study the operating conditions of spa business management of the entrepreneurs 2) to study the components of competency of the spa operators, and 3) to improve the model of competency development of the spa operators. The samplings were both former and current 382 spa operators with business certification standard. The research instruments used were questionnaires with total reliability of 0.88. The statistics used were percentage, mean, standard deviation, Pearson product moment correlation coefficient and stepwise multiple regression analysis. The results of this study indicated that 1) operating conditions for the spa business administration of spa business owners Entrepreneurs want to operate their business sustainably for a long term reputation, doing business must be honest. Sincere with customers, serious for working career There is a job learning and teaching work within the family. Have good communication with foreigners Sending language training to employees A mentoring system is applied as a system resulting from the relationship between experienced employees. Rather than with less experienced employees A mentor or a highly experienced mentor will serve as a mentor, mentor, and support for the development of work potential for employees who are inexperienced. Have a clear target audience Have knowledge of spa-related products Massage skills 2) The significance of components of the spa operators’ competency in general was at high level (= 4.22). When considered in each aspect, it was found that their competency was at high level on (